Results Delivery Policy

This English translation is provided for convenience only. In case of any discrepancy, the Spanish version at /legales/envio prevails.

Last updated: June 2026

At Laboratorio Aclimu, the products sold through this website are clinical laboratory testing services: the patient books the test online (and may pay for it at that time or directly at the laboratory when the sample is collected) and then comes to our laboratory for the sample collection. Results are delivered through the methods described below.

Results delivery methods

Digital delivery by email (free of charge)

Once the sample has been processed, the report is automatically sent to the email address the patient registered when booking. No additional charge applies to this method.

Access from the patient portal (free of charge)

Patients can download their results at any time from the results portal misresultados.laboratorioaclimu.com.ar, without having to wait for the email. Access is available 24 hours a day, 7 days a week.

In-person pickup at the laboratory (free of charge)

Patients can request a paper copy of the report at the laboratory reception desk during regular opening hours, at no additional charge.

Estimated turnaround time

Turnaround times run from the date and time the sample is collected, not from the date of the online booking.

At the time of the sample collection, the patient receives a sample receipt slip stating the estimated turnaround time for the results of that particular test.

The stated times are estimates and may be affected by technical conditions of the sample, national holidays or force majeure. In the event of unforeseen delays, the patient will be notified by email.

Delivery costs

All results delivery methods are free of charge. There is no charge for digital delivery, portal access or in-person pickup. The price paid when booking the test is the final price of the service.

Laboratorio Aclimu does not ship samples or physical reports to patients' homes. Service requires the patient (or their representative) to come to the laboratory for the sample collection.

Geographic coverage

Sample collection takes place exclusively at our laboratory, located in the Autonomous City of Buenos Aires, Argentina. Results are sent by email to any address, with no geographic restriction.

Questions and complaints

For any question about the status of a result or the delivery process, patients can contact us at recepcion@aclimu.com.ar or through our regular customer service phone number. You can also review the cancellation and refund policy for more information about refunds.